Third, by the time the person does stop talking and gives you a moment to speak, whatever few words you do say have so much more weight than theirs. In fact, the more concise, clear and focused you can be in what you say, the more your words will be heard.
Posted in Career, Communication, Leadership
|
Also tagged clarity, communicate, confidence, conversation, ears, ego, fear, focus, hear, heard, listen, power
While some companies can simply turn off the old solution and dictate the new process be used, don’t forget to watch out for user’s workarounds to the system! Thus it always helps to have incentives to motivate the behavior you want. Is there a way you can charge your users for not adopting your new solution without making them quit?
Posted in Communication, Current Affairs, Efficiency, Leadership, Sales Order Process, Web/Tech, e-signature
|
Also tagged Efficiency, Leadership, back-office, behavior, benefits, e-sign, financial advisor, system design, user adoption
In the context of delivering great solutions, outstanding communication is a necessary to ensure the success of your project. From interacting with end-users, engineers and management to design the solution, to telling the users of your future design what to expect, to how your design communicates an experience to the end user, communication is a fundamental ingredient of success and end-user adoption.
Posted in Communication, Current Affairs, Efficiency, Leadership, Sales Order Process, Web/Tech
|
Also tagged IT, Leadership, design, end user adoption, management, money, project, solution, strategy, team
Communication is the foundation of all relationships. Some of our relationships are quite complex dealing with our interpersonal lives, daily moods, personalities, office politics, etc. Other relationships exist in space like this blog or in email. And regardless of the mode, the same challenge persists in trying to communicate clearly.
You’ve heard the phrase “know your audience” but do you know how to do that? Of course it means to know who is in your audience, what their general preferences are, to know different ways to relate to them, etc. Assuming you know who you’re talking to, how do you communicate in a way that allows them to easily understand your points?
When they start making the change, it really helps them build that change into a habit by telling them they are doing the right things.
Technology people tend to have what I call “Smart-Kid Syndrome”. This is a condition whereby the person is naturally really smart (at least in their area of expertise,if not overall) and they tend to make you feel stupid when they communicate. They speak fast,use terms you don’t understand and get easily frustrated if you don’t get what they’re talking about right away.
If you write a lengthy 8 sentence paragraph your email will immediately be ignored and put aside until the person has time to read it. Think of your emails like a quick conversation and break up your paragraphs into simple statements that convey only the important information.
Posted in Communication
|
Also tagged email, messaging