When, in the course of doing our jobs and running our personal lives, it becomes necessary to fill out paper forms, a decent respect for our time, effort and privacy requires that we declare the causes that impel us to separate ourselves from completing paper forms by hand and ink.
Posted in Communication, Current Affairs, Efficiency, Leadership, Sales Order Process, Web/Tech, e-signature
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Also tagged NIGO, Paper, declaration of independence, documents, electronic signature, error, forms, inefficiency, privacy, processing
While I’d never be so bold as to say my designs are flawless or always result in the best user experiences, I have been told that my designs have changed lives and we’ve reduced customer service calls by 90% due to better designs. Here are a couple of techniques I use to approach excellence when designing a user experience:
Posted in Career, Communication, Current Affairs, Efficiency, Leadership, Sales Order Process, Web/Tech, e-signature
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Also tagged Efficiency, Leadership, design, e-signature, mindset, process, software, solution, user experience, user interface, wizard
Did you know that the photocopier, the original Xerox, turns 50 years old this year? Neither did I (maybe because it’s older than me). Reading a recent CNN article reminded me of the smell of mimeograph copies we received in elementary school…
When I find myself in a moment of frustration because some task is taking much longer than I anticipated I often wonder how I could be smarter about doing the task instead of just trying to push through so I can be done with the experience. You’ve probably heard the adage, “work smarter, not harder”. You probably even believe in the concept like I do. However, it has taken me quite some time to figure out how to consistently put that saying into action. The key is to develop an “Efficiency State Of Mind”. Here are some things to try.